The General Inquiries module provides immediate access to the status of customer orders and invoicing data, title and customer information. The menu is divided into the following five sections.
| Customer inquiries – enables inquiries on customer details and customer transactions. | Customer details inquiry
Transactions by customer inquiry Transaction by customer/item inquiry |
| Document inquiries – provides the facility to inquire on claims, documents by status, document by document number or process number and search for particular selected documents. | Claim document inquiry |
| Outstanding orders – enables inquiries on outstanding orders by customer, title, order number and customer reference. | OS orders inquiry by customer
OS orders inquiry by customer ref |
| Title inquiries – allows inquiries on titles such as book details, price and availability, stock levels and title transactions. | Item details inquiry |
| Sales analysis – enables analysis on sales by customer level, hierarchy level and customer order history | Sales Analysis Inquiry – Customer Level – This inquiry displays the year to date sales, returns, net and returns percentage for each ISBN within the selected sales level, currency and current period.
Sales Analysis Inquiry – Title Level – This inquiry displays the year to date sales, returns, net and returns percentage for each ISBN within the selected sales level, currency and current period. |
