Work with Claims allows you to select and work with existing claims in the system. You can maintain an existing outstanding claim, reverse a claim, add or enquire on a claim. Maintenance on a claim item is not allowed if it has already been received.
- In the menu, expand Base Modules > Distribution > Debtors & Claims > Claims > Entry and double-click Work with Claims. CLW010 Work with Claims selection panel appears.
- Enter the selection variables and click OK. The selected claims are displayed.
View available functions on this panel
| Function |
Descriptions |
| Add |
Accesses CLE005 to add a new claim. |
| Excel download |
Allows you to download the selected records to an excel file. |
View available options on this panel
| Option |
Description |
| Dsp detail |
Accesses DSI120 Transaction Inquiry for the claim. |
| Hold/Activate |
The selected claim can be rejected and held. This is a temporary status where the status is ‘05’ (Outstanding Rejected). Rejected claim indicates that the claim is in dispute and may or may not be accepted. Therefore it is still an outstanding request for a credit. If a rejected held claim is accepted then this option can be used to activate it. |
| Reverse |
This option is used to decline the request for a credit claim. The reversed status of a claim is V, and cannot be altered or “unreversed” |
| Maintain |
Allows maintenance on the selected claim. Claims that have already been received can not be maintained. |
