Enter returns with R/A

This is the R/A number of the pre-authorised claim from the returns authorisation notification. If an R/A is entered the goods authorised for return will be listed. If there is no R/A then use the Claim number field.

Control file TMSDS/RCT-RA can be set up to enforce the entry of an existing R/A to be able to process returns.

If in Add mode, an R/A number can be automatically generated for this claim when the Add function is selected if the return is a return to sender (RTS) which means the invoice number is entered or if the return is for key accounts defined by customer class. Otherwise the user is forced to enter the R/A number.

If an R/A for a consignment customer is entered, the entry is rejected. Consignment customers are defined in control file TMSAR/CL-CONS. Returns for consignment customers are recorded using DSE185 Consignment Returns Registration.

When entering an existing R/A, the Customer number is not needed. Control file TMSAR/CL-ALCLC determines whether claims can be processed for closed customer accounts. If the flag is set to ‘Yes’, new claims can be added and existing claims maintained.

If the Customer number entered is for a consignment customer, the entry is rejected. 

In Returns Receiving, this customer reference or claim number defaults from the claim entry and is used to identify the customer’s return.

When returning consignment stock, this reference must relate to the consignment being returned and is a mandatory entry. 

If the return has already been completed, the error message Invalid Status for the Order displays on the message line.

The same combination of Customer number and Customer reference can only be used for a new return if the previous return has been completed. When returning against a Group R/A, or reopening a closed R/A, maintenance of the customer reference is allowed. 

This Label number can be used with the R/A number. Leave blank if the Label number is not known. If a Label number for a consignment customer is entered, the entry is rejected. Consignment customers are defined in TMSAR/CL-CONS. Returns for consignment customers are recorded using DSE185 Consignment Returns Registration.

The item returned or the item details will load from an existing R/A and only additional unexpected returns require entry.

If a Not our Publication (NOP) item is entered, the following message displays This item is invalid.  To accept an invalid item, enter the NOP item setup, or select function NOP.

A item’s barcode can be entered, however the actual item replaces the barcode when you click OK.

The Return reason code should default if it has been set up in the initial stage. If, when adding a new line the reason code changes, the location must be changed as well. If the return reason changes for the items being returned, this reason code needs to be changed as well.

There is a facility enabling returns to customer for a firm sales return. This is established in control file TMSDS/RTC-FSR – A Yes/No flag is used to check for a firm sale with a default reason code. This control file will be activated only when nothing is defined in TMSDS/RTC-RTN. 

In Returns Receiving control file TMSDS/WH-CTNR determines by warehouse whether returns are to be received into a Container=C or straight into a Location=L influencing the item of the field.

If a container is required, this is the container or trolley on which the goods received are placed prior to being moved into actual warehouse locations. This defaults once the returned item is entered but can be overridden.

If item was scanned into a container, maintenance of all fields is permitted. If the item was scanned directly into a location, only the quantity of the item can be maintained.

The first location defaults for the entered item, but can be overridden. This identifies where the return will be located within the warehouse. If the Returns reason code changes the location may need to be changed.

The system uses a combination of Return action codes, stock quality and stock value to determine the destination of the stock.

Note: Location (Container) relates to whether or not RF is used in the Warehouse. If a Miscellaneous Return/Claim is being processed, no location is needed. Miscellaneous returns are determined by the claim reason and return reason for physical stock.

The in progress quantity is allocated to the Warehouse Location file preventing the container being closed while in use in this program.

When returning to customer, if the returns container can be overridden according to control file TMSDS/RTC-PCKM, then do not clear the default location and use it as a default container. 

This only displays if the item exists with an extension.

Item location extensions can be used in various modes:

Validation controls files to be set up are: ILEXT-VL, ILEXT-V1, ILEXT-V2 and ILEXT-V3. 

The Carton quantity defaults to 1 and can be overridden. This is the number of items per carton. If the return for a single item equals that of a carton quantity, notify the operator that a carton quantity for that item has been reached on that cart. The operator is then given the option to cartonize the items, then move it off the current cart and onto the pallet that will return the stock to the bulk area. This transfer rule is established in control file TMSDS/RCT-TFR. 

This is an action message line for warehouse instructions defining the action that must be taken with each item. For example, keep, remaindered, pulp, putaway.

These action messages use variables to determine what action needs to be performed for the item. The variables and what they represent are as follows:

&ILCC displays the location category from the Item masterfile.

&PUTCAT displays the putaway category from the Item masterfile.

&PUTGRP displays the putaway group from control file TMSWH/PTWY-CAT.

&RETGRP displays the returns group from control file TMSWH-PTWY-CAT. 

This function loads all the items from the claim entry directly into the returns panel. The details can be maintained if necessary.

Note: Pre-load will not occur if there is no authorised quantity or if the item is not a stock item. It will pre-load all other lines and if an error occurs it will highlight the errors so it can be fixed.