This facility imports files into the Warranty and Service Module.

For internal jobs, the data will be repair details that were generated from another system and the units will be repaired by a third party outsourced service company.

For external jobs, the import file is used to process service agents warranty claims.

There are four stages in the import process, the file is received, validation performed on the model number, serial number, job reference, manufacture code and claim type. Errors are marked accordingly, and the last stage is creating service job records. Jobs can be deleted from this interface file if required before the jobs are updated into the Service files.

The manufacture codes in this process are established in Control File TMSWS/WSW005-1. This Control File also includes parts, labour and other to determine if the calculation of parts, labour and other costs is to be gross or net amount. If this Control File is not set up the amount is taken as gross.

The Owner Title codes in this process are established in Control File TMSWS/WSW005-2.

The starting job status when interfaced into the Service files is established in Control File TMSWS/WSW005-3.

Display data received already

This will display all the jobs that have been sent across to the system electronically.

In the menu, expand Other Modules > Warranty & Service > Internal Jobs Processing and double-click WS Import/Validate/Maintain Jobs. WSW005 panel appears displaying the jobs received.

Field	Description
Repairer	The Repairer number against each job being received.
Job nbr	This job number can be system generated or received from the input file.
Model	This is the model number of the faulty model. All model numbers entered must be valid in the Model Masterfile, which stores product information that is necessary for the identification and classification of models. Search for valid Model Numbers using WSI905 Model Master Alpha Search.
Serial	The model’s serial number is the product code that is provided by the manufacturer, which in combination with the model number uniquely identifies a particular product within a range of products, and within the Warranty Service system. These are established in the Serial number mapping file. Serial number validation can be bypassed in Control File TMSWS/WSE001 by flagging the field as optional. Serial number/model combinations that fall out of the warranty period can be recorded on Control File TMSWS/MOD-SER.
S	Current status of the job. Valid codes are: Blank = file received V = Validate before interfacing with the Service files. E = Errors have been found within the job. Make the necessary changes, then use the validation and upload process to complete the transfer to the Service files. U = Jobs are uploaded into the Service files. These jobs cannot be maintained at this status. Once the job has been completed in the Service files, the record in this interface file will be deleted.
Last reviewed user	The Id of the user that maintained the job last.
Last reviewed date	The date the job was last maintained.

View available function/options on this panel

Functions or Options	Description
Maintain W/C	There are 4 screens that can be maintained, the first two relate to the consumer and model details, the third relates to the parts, and the fourth relates to the defect code and description, Repair code and description.
Validate	This option validates the selected job, ready for the final step of uploading into the Service files. Validation is performed against the following fields: Model number, Serial number, Job reference, Manufacturer’s code and Claim Type. Errors are marked with a Status of ‘E’. The jobs marked with the error status can be maintained and validated again or deleted.
Upload	This option performs the last step, interfacing the selected valid job into the Service files.
Validate all	This function performs the validation process of all jobs.
Upload all	This function interfaces all valid jobs not yet interfaced into the Service files.