Work with Failed Credit Card program lists the credit card transactions that has failed on payment processing for various reasons and are currently due for payment. It allows you to view the failed transactions and take appropriate actions depending on the status of the order. Already actioned failed transactions will not be listed unless it was flagged with a follow up date and the date has expired. The following actions can be taken on the failed transactions:
- Retry failed credit card
- Enter a new payment/write off the old credit card transaction
- Cancel order
- Force the order to go to backorder
- Email the customer & follow up later
- Void failed payment
- Update internal notes
- In the menu, expand Base Modules > Distribution > Debtors & Claims > Accounts Receivable > Other and then double-click Work with Failed Credit Card. DSW050 Work with Failed Credit Card panel appears listing the failed transactions. The failed transactions that has an email sent to the customer previously is highlighted with an ‘*‘ in the Emailed column.
| Option | Description |
| Payment entry | Access DSE131 Payment Entry to allow update of banking reference fields to re-process credit card transactions, that is preauthorize or charge depending on the order status. It calculates the order total to pass to payment entry so that it can accept payment even when the order was fully backordered. |
| Payment inquiry | Access ARE210A Bank Reference – inquiry to display bank reference details. |
| Transaction inq | Access DSI120 Transaction Inquiry to display distribution transaction details. |
| Action | Accesses the Failed CC order – Action panel, which allows you to take any of the listed options. For details of the options please see SOP – Failed Credit Card Process. |
| Function | Description |
| Subset | Used to get a select list of transactions via specifying card holder, payment type or from and to process numbers. |
