Investigate the reason why an order ‘is stuck’ by answering the following questions:
Q1. What status is the order?
Status K, DW, DR, DA, DP A or I?
Refer to the detailed section on the particular status.
Q2. What date stamps are on the order?
Date stamps tell the order history. A date is stamped at each status change.
(Document Inquiry by Status, option 3=Display Header, F19=Date Stamp)
|
From Status |
To Status |
Date Stamp |
Date Stamp Description |
|
|
E |
ENT |
Entered |
|
P |
K |
PND |
Release off pending |
|
K |
DW |
AWH |
Available to warehouse |
|
DW |
DR,DA |
APK |
Available to pick |
|
DA |
DP |
PAS |
Picker Assigned |
|
DR,DA |
DW |
RVD |
Reversed off a run |
|
DW |
K |
RVS |
Reversed back to customer service |
|
DP |
A |
PCK |
Picked by |
|
A |
I |
INV |
Invoice printed |
|
I |
C |
DSP |
Dispatched |
|
P,D |
R |
REJ |
Rejected |
Status ‘K’ Orders
If an order is currently at status ‘K’ and does not have a date stamp of AWH, then the order is being held up at the customer service pool, this may be apparent by a HLD (held) date stamp. The reasons for orders to remain here are:
- The order is immediate Picking slip = ‘N’ and a pick plan to select this order has not run.
- The order is below the hold for minimum value figure.
- The delivery window of the order is not open.
- The stock status of the order (IBOR) is not correct
If an order is currently at status ‘K’ and has at least one date stamp of AWH, then the order has been down to the warehouse and has come back to the Customer Service Pool again.
For each AWH date stamp, a corresponding RVS date stamp will exist to indicate when the order was reversed back to the customer service pool.
Q3. Is order category selection used (TMSDS/WH/RUN<>’1′)?
If the order category selection is used (Control File set to 0) then this indicates the order has been manually reversed from the warehouse by selecting option 8=Return to Cust Service from the ‘Release Orders to Pick’ screen. The user on the date stamp will indicate the profile of the user that performed the reversal.
If the order category selection is not used (Control File set to 1) then the system will have reversed the order back to a status ‘K’ as it tried to allocate stock to satisfy the order. The user on the date stamp will be *system*.
If this is the case, a WHO210 error report will have been produced as a spool file from within the background processor, detailing the item that has caused this rejection. This error report should be found and the procedure followed under ‘Correcting the WHO210 error report’.
Once the error has been corrected, the order can be re-sent to the warehouse by:
- running a pick plan – Release Orders to Warehouse – if the Immediate pick slip flag on TMSDS/TR-IPCK is set to NO or
- Maintaining the order, or
- Stopping and starting the background processor in recovery mode if the Immediate pick slip flag on TMSDS/TR-IPCK is set to YES.
Status DW Orders
If an order is currently at status ‘DW’ and does not have a date stamp of APK, then the order has not been selected from the ‘Release Orders to Pick’ screen. To release the order, place ‘2’ against the order category from within the ‘Release Orders to Pick’ option to create a warehouse run containing this order.
If an order is currently at status ‘DW’ and has at least one date stamp of APK, then the order has been selected on a run but has been reversed off again. For each APK date stamp, a corresponding RVD date stamp will exist to indicate when the order was reversed back to the ‘order category selection’ screen.
If this is the case, a WHO210 error report will have been produced as a spool file from the user on the APK date stamp detailing the item that has caused this rejection. This error report should be found and the procedure followed under ‘Correcting the WHO210 error report’.
Status DR Orders
If an order is currently at status DR, then the order is on a warehouse run which requires replenishments. The run number can be found on the Pick Key Inquiry.
How to complete the replenishment depends on whether paper or RF replenishing is being used.
- For paper, either use option B=Confirm on the Warehouse Run Control screen and then F19=Complete or use Warehouse Movement Confirmation form the menu.
- For RF, use the Warehouse Movement, menu option on the RF menu.
Status DA Orders
If an order is currently at status DA, then the order is waiting to be picked up by an RF device. If radio frequency is not used in the warehouse, then a problem exists with the warehouse setup.
To complete this order, an operator needs to sign on to the ‘pick orders’ option on the RF menu.
Status DP Orders
If an order is currently at status DP, then either the order has had a picking slip printed (or an invoice if a direct to invoice order), or a radio frequency device is currently picking this order.
To complete this order, the picking slip should be pick confirmed using the Pick Confirm menu option, or the RF device should complete the picking, (or the invoice should be ‘Dispatch Confirmed’ if a direct to invoice order).
Status A orders
If an order is at status A, then the order is waiting for the invoice to print.
Q4. What is the immediate document print flag on the order?
If the immediate document print flag = N, then the order is waiting for a batch document print run. If this flag is a Y, then a problem exists with the background processor.
Status I Orders
If an order is at status I, then the order is waiting for a dispatch process.
Q5 What is the auto dispatch flag (Control file TMSDS/WH-DSPCH)?
If the auto-dispatch flag is No, then the invoice is waiting for an invoice confirmation step. If the auto-dispatch flag is yes, then a problem exists with the background processor.
Correcting the WHO210 Error Report
There are two messages which appear on this report:
- NO STOCK –QTY BACK ORDERED REMAINING ORDER WILL STILL PROCESS
This message indicates that a line on the order cannot be supplied even though at order entry time the stock was available in the warehouse. The short quantity of the item has been backordered (or lost depending on whether the customer accepts backorders or not). The remainder of the order will still process as normal. This message would normally require no further action.
- STOCK IS CURRENTLY UNAVAILABLE RESLECT ORDER AFTER INVESTIGATION
This message indicates that a line on the order cannot be supplied even though at order entry time the stock was available in the warehouse. It differs from the message above because the entire order has now been reversed off the run (a date stamp of RVD will now display on the date stamp inquiry for this order). The status of the order will now be either DW or K depending on whether ‘order category selection’ is used. The purpose of this message is to highlight a problem item which needs the stock to be investigated before re-selecting the order.
HINT: check discrepancies, stock take cycle or held locations.
The decision as to which message to use in different circumstances can be tailored to each customer. TMSWH/PCK-BORD sets the system defaults, while pressing F10=additional parameters from the ‘Order Category selection’ screen will allow the system defaults to be overridden by warehouse run.
The message options are:
<When to backorder an order line>
Include Held by Warehouse 1 (0=No, 1=Yes)
Include Reserved Putaway 1 (0=No, 1=Yes)
Include Discrepancies 0 (0=No, 1=Yes)
Include In Progress 0 (0=No, 1=Yes)
The suggested system default is 1,1,0,0 as shown, above, however an alternative system default of 1,1,10 is also acceptable.
Note that selecting 1,1,1,1 will ensure that only the first message will appear on the error report, meaning that any lines on an order that cannot be supplied will be backordered. This is a useful option for forcing old or very large orders through to picking.
CORRECTING ERRORS
Errors on the report indicate a shortage of available stock at a location level. Use the standard location/item inquiries (DSI290) to determine that enough available stock exists to satisfy the quantities on the selected orders. Stock will be available if:
The location/item record is available (status A).
The location/item record is not on a stock take cycle (cycle number 0).
The location/item record does not have a blank or matching extension.
The stock on hand available in a location = the stock on hand quantity less in progress outgoing quantity less discrepancy quantity.
The zone of the location/item record must have a valid action type/device type/item locating category combination existing in TMSWH/RULE-PCK.
Note: The logic regarding the item location category (ILCC) is that the ILCC on the Item Masterfile must match exactly the ILCC on TMSWH/RULE-PCK, it WILL NOT match with *** (only a blank ILCC on the Item Masterfile with match with ***. When all other possibilities have been checked, this is usually the cause of the problem.
