This program allows for the Outstanding Orders to be maintained by item, with options to view order details and flag orders for release/un-release as well cancel orders if required. Cancelling an order will record it in the system as a lost order with an outstanding order type of X.
- In the menu, expand Base Modules > Distribution > Order Processing & Billing > Outstanding Orders > Maintenance/Selection and double-click OS Main/Selection: Customer. DSM080 Outstanding Order Maintenance by Customer panel appears.
- Enter the required selection fields and click OK. Outstanding order items for the selected customer is listed.
| Option | Description |
| Display order | Accesses DSI120 Transaction Inquiry to view the details for the order. |
| Display details | Accesses DSI076 Document Inquiry to display the Outstanding document details. |
| Change text | Accesses DSE006 to change line item text information. |
| Release | Flags the order for release. The actual release is generated via the O/S Orders Release/Update program. |
| Un-release |
Unflags the order from release, thus preventing the order from being released to the warehouse via the O/S Orders Release/Update program. |
| View |
View customer specific external programs. |
| Credit card | If payment of the order was by Credit card, then this option will display details of the Credit card payment. |
| Delivery address | Access outstanding order maintenance by customer to display the delivery address, phone and fax number of this customer. |
| Function | Description |
| More detail |
Access outstanding order maintenance by customer to view Release Priority, Total and Customer Reference under each line or outstanding order. |
| Cancel orders | Cancels the selected outstanding order, which is then recorded in the system as a lost order with an outstanding order type of X. |
| View | Access XAI00 TMS document imaging group and provides the option to view outstanding order document types by spy group for customers. |
- Select the option/function as required.
