Managing all the different facets of fulfilling a subscription can be a difficult task; from initially signing-up a subscriber, to delivering the product, to renewing the subscription; the process requires a great deal of time, organisation, detail and staff resources. IP1 Subscriptions Module eases the entire subscriptions process by providing you with a comprehensive marketing and sales tool as well as an automated order management system.
The Subscriptions Module automates the subscriptions process saving you time and staff resource while reducing the potential for processing errors, thereby improving efficiency. IP1 Subscriptions gives you access to in-depth and comprehensive reports to help you gain a better understanding of your subscribers and subscriptions and in this way better control of your subscriptions process. It provides you with useful features including deferred revenue (ensuring that financial reports depict a true indication of how revenue was generated throughout the subscription term).
Additional features include moratorium periods (time for which no charge or a reduced price is levied before full price is charged), discounts and grace days (number of days to supply a product after a renewal is issued and unpaid). The Subscriptions Module also supports event based and time based subscriptions. Access to these features gives you greater control of your entire subscriptions process as they are specifically designed for the management of subscriptions.
Online subscription order records can have an additional contact, belonging to the admin type specified in TMSCRM/CR-ROLE control file, to be responsible in administering the subscription. This contact can be added when entering the subscription order and a warning message will display if the contact ID and email address are not entered. Captured contact details will be sent to the DPD (Digital Product Distributor) via the DPD interface. Whenever any of the online subscription details are changed the changes will be resent to the DPD. [Read more…]
| Maintenance | Work with subscriptions lists
Subscription order maintenance |
| Release/Renewal | Subscriptions order release
Subscriptions order monthly release |
| Subscriptions reports
The Subscriptions module allows you to run an array of detailed reports which give you invaluable insights into your subscribers, their behaviour and subscribing patterns as well as statistical information on things such as your subscription numbers, new and renewing subscribers and revenue. The reports allow you to analyse your subscriptions on dimensions such as:
Reporting in IP1 Subscriptions provides you with detailed information enabling you to make better business decisions which ultimately increases your revenue. |
The following reports are available to analyse your subscriptions:
Other reports include:
The Subscriptions module supports multiple payment methods; Pay As You Go (PAYG), payment by instalments, and more subscription specific methods such as Pay In Advance Anniversary and Pay In Advance Fixed. Both of these subscription specific payment methods require the subscriber to make a payment for the entire subscription term at one specified time. However, a subscription product is despatched to the subscriber at different times within the subscription term. Reporting this payment in one period is not a true indication of the revenue generated throughout the term of the subscription. To help depict a true picture of the revenue generated throughout the subscription term, the Subscription Module uses the Deferred Revenue feature. When a subscriber makes their payment the amount is placed in a deferred revenue account. Based on the length of the subscription a user-defined fraction of this amount is posted to the general ledger every time a product is despatched to the subscriber. This ensures that the financial reports show a constant stream of revenue throughout the subscription term and gives a more accurate indication of how revenue was generated. |
