This program interfaces with the Accounts Payable (A/P), Accounts Receivable (A/R) and Distribution modules. Agents/service centres are paid for parts and labour depending upon preferred Method of Payment. The EOM can be run in a trial mode for checking before selecting the final update. The trial run will produce a report for verification of Accounts, general ledger codes which can be checked before running the update.
- In the menu, expand Other Modules > Warranty & Service > Agents Claims Processing and double-click WC Warranty Claims Interface. WSO050 Warranty Claims EOM Interface panel appears.
| Field | Description |
| Mode |
Select either Trial or Update mode as required. Initially you can run it as trial to verify the accounts etc. |
| Company | Company to run the the EOM for. |
| Period | The default is the current processing period but may be overridden. |
| Service agent | The external agent responsible for the service/repairs being claimed for. |
| Branch | You can run the EOM interface by branch if required. |
| Customer type | Entry of the customer type is optional. A range of customer types can be selected for inclusion on the report. Customer Classification Types are established in Control File TMSDS/CC-TYPES. |
| Customer code |
Entry of the customer type is optional. A range of customer types can be selected for inclusion on the report. Customer Classification Types are established in Control File TMSDS/CC-TYPES. |
- Enter the above selection as required and click OK. A report titled “Trial EOM” with be produced for the trial run to verify the accounts before the final update. The update run will also produce the report with the updated accounts and amounts and is title “EOM Audit”.
Selected Service Centres can be paid multiple times in a financial month. When interfacing to the Accounts Payable, the transaction will be posted into the Accounts Payable period. Note: that this period can be different from the current processing period in Distribution. When interfacing to the Accounts Receivable, the transaction period in Service is the same the Distribution period. Upon completion of EOM process the status of job will change from C= completed to Z=Updated.
To view the interfaced transaction in Accounts Receivable, refer to ARI015 – Debtor Transaction Inquiry. To view the interfaced transaction in Accounts Payable, refer to API015 – Creditor Transaction Inquiry by Date.
