The Work with Failed Credit Card program lists all the credit card transactions that have failed. These are all transactions with a return code of ‘999’ in the credit card transaction file.
When the orders are released for picking, the credit card payments are pre-authorised. If the pre-authorisation fails the sales order does not get released and the return code on the credit card transaction file is updated to ‘999’. The order category of the sales order remains the same but the sub order category is changed to reflect the failed status.
- In the menu, expand Base Modules > Distribution > Debtors & Claims > Accounts Receivable > Other and then double-click Work with Failed Credit Card. DSW050 Work with Failed Credit Card main panel appears.
| Option | Description |
| Payment entry | Access DSE131 Payment Entry to update banking reference fields, and reprocessing of credit card transactions, that is preauthorize or charge depending on the order status. It calculates the order total to pass to payment entry so that it can accept payment even when the order was fully backordered. |
| Payment inquiry | Access ARE210A Bank Reference – inquiry to display bank reference details. |
| Transaction inq | Access DSI120 Transaction Inquiry to display distribution transaction details. |
| Function | Description |
| Subset | Used to get a select list of transactions via specifying card holder, payment type or from and to process numbers. |
- Select the payment entry and right click option Payment entry to update banking reference and reprocess credit card payment.
