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  11. Maintain a suspended claim

Maintain a suspended claim

A claim can be suspended due to the process being interrupted either by a power failure or the scanner in the warehouse is faulty or the computer goes down. This option is used to locate and maintain a suspended claim. Users are only allowed to maintain a claim they have entered.

  1. In the menu, expand Base Modules > Distribution > Debtors & Claims > Claims > Entry and double-click Claim Entry/Approval. CLE005 Claims Entry/Maintenance selection panel appears.
  2. Enter Customer number and the Claim reference number.
  3. Click function Mnt susp claim. CLE005 Claims Entry/ Maintenance panel appears.
  4. Make necessary changes to header and line details for selected claim.
Note

Rejecting a claim is a temporary status only. The claim status is still shown as O (Outstanding) and sub-status of 5 (Rejected). Rejecting a claim is mostly used to indicate to the other users that the claim is being queried prior to authorization. It is then actioned by either deleting or reversing it, or by activating it when processing can continue.  A rejected claim is activated by UnRejecting it (the same function key as Reject). It is advisable to regularly check for rejected claims either via inquiry or claims reports and then have them finalized one way or the other.

Reverse on the other hand is a final status. The claim status is shown as V9. If a claim has been reversed by accident it must be added again as a new one. In contrast to Deleted claims, Reversed claims remain on the system for inquiries and reports as they are visible as part of a customer’s transactions. Reversed claims no longer appear as part of a customer’s claims balance.

A claim could be deleted either due to it having been created in error or duplicated. A claim can only be deleted if no goods have been received against it. If the warehouse has received the goods first then the claim must be completed. The claim can be accessed via the Claim Reference number or a combination of Customer number and Customer claim number or by entering a Returns Authorization number. Call up the claim to be deleted and click Delete on the Detail panel.

 

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