Customer receipt confirmation is used when goods are dispatched from a warehouse other than the warehouse owned by the Company invoicing the goods. The confirmation is sent with the goods at the time of dispatch and the customer signs the confirmation when the goods are delivered. This confirmation is then returned to the company invoicing the goods to confirm that the customer has received them. If a discrepancy occurs between the delivered quantity and the received quantity a credit note is written. The stock is then written off automatically.
Confirm customer receipt
- In the menu, expand Distribution > Order Processing & Billing > Order Processing > Other > and then double-click Order Entry Customer Rec Confirm. DSE105 Receipt Confirmation selection panel appears.
- Click OK. Invoices awaiting receipt confirmation are displayed.
The following options are available on this panel.
| Option | Description |
| Select | Access receipt confirmation panel to select one of the document. |
| Original document | Access the transaction Inquiry panel to display original document. |
- Select the invoice document and click option Select. The details of the selected invoice document is displayed.
- Enter the following information as necessary.
| Field | Description |
| Date received | The date received is defaulted to the current system date and can be overridden. This is the date you received the goods. |
| Discrepancy warehouse | Entry of the discrepancy warehouse is defaulted and can be overridden. This must be a non location controlled warehouse. |
| Immediate doc print | The Immediate document print flag is defaulted from control file TMSDS/TR-IDOC, which determines not only the default but whether or not it can be overridden. If the sales order was maintained, this will carry forward to the Picking Slip for confirmation (depending on the control file setup). Y means yes the invoice will print immediately the confirmation of the picking slip is completed.
TMSDS/WH-PCK determines whether ‘immediate document prints’ are submitted to the background processor or printed interactively from the picking confirmation. |
| Reason code | Entry of the reason code is mandatory. |
| Receipt quantity | Receipt quantity is defaulted and can be overridden. This is the quantity the customer received for the selected item. |
- Click OK to confirm customer receipt.
