This facility scans the model/serial number combination or the job number in warranty and service, and will trigger actions as defined by the job status in Control File TMSWS/WSM006.
The Model/serial number of the Unit is scanned – this gives access to the maintenance program, any accessories received with the unit can be entered. Visual checks are performed, fault codes can be updated and any comments can be added to the job. The status of this job can be automatically updated if setup in the Control File to ‘E’ when the unit is received.
- In the menu, expand Other Modules > Warranty & Service > Internal Jobs Processing and double-click WS Job Card Maint via Scanner. WSM006 Job Card Maintenance panel appears.
| Field | Description |
| Service centre |
The Service Centre is derived from Control File TMSWS/USR-DFT. the technician is derived from Control File TMSWS/JB-TECD if the user id is defined, otherwise the technician will default to the default technician for unallocated jobs, as defined in Control File TMSWS/JB-TECDD. |
| Technician | The technician is derived from Control File TMSWS/JB-TECD if the user id is defined, otherwise the technician will default to the default technician for unallocated jobs, as defined in Control File TMSWS/JB-TECDD. |
| Model number | This is the model number of the faulty model. All model numbers entered must be valid in the Model Masterfile, which stores product information that is necessary for the identification and classification of models. Search for valid Model Numbers using WSI905 Model Master Alpha Search. |
| Serial number | The model’s serial number is the product code that is provided by the manufacturer, which in combination with the model number uniquely identifies a particular product within a range of products, and within the Warranty Service system. These are established in the Serial number mapping file. Serial number validation can be bypassed in Control File TMSWS/WSE001 by flagging the field as optional. Serial number/model combinations that fall out of the warranty period can be recorded on Control File TMSWS/MOD-SER. |
| Job number | The job number field will only display when booking in a Job if the user must enter the Job Number rather than the system automatically generating a number. If the system automatically generates a number, the number will be allocated at the end of the process. Control File TMSWS/GENJN determines whether Job Numbers are automatically generated or not. When the auto generate flag is Yes then the Number range file is used to allocate the job number. This Number file is used for both Internal Jobs and External Agents claims. The definition is by Company, (TMSDS/CN) Customer Branch (TMSDS/CM-BR), Customer (Database). The Number mapping is 2 alpha and 6 numeric. This is a system defined format. Entry of the job number is mandatory to access existing internal jobs and external claims. When maintaining the job, the job number entered is validated against the service centre entered previously. If incorrect the message “Service centre/Job number not found” displays. When creating a job for External Service centres (this is referred to as a claim) enter the Service agents job reference for both adding and maintaining a claim. This is a search field when looking for a specific job. |
- Enter the required information and click OK to confirm.
When processing the system will retrieve the Company number, Current Period, and the Default Service Centre by User id that has logged on. The User id is established in Control File TMSWS/USER-DFT.
Error messages that can occur:
| Error | Issue/Corrective action |
|
Unable to Process – key data found to be invalid |
The data scanned/entered is not a model or serial number or a job number. Clear the data and retry. |
|
Job not found |
An Invalid job number has been scanned/entered. Check the Job number and retry. |
|
Cannot perform any maintenance due to job status |
This model and serial number combination or job number entered is at a status that cannot be maintained in this function.(ie status is not setup in Control File TMSWS/WSM006. Example 1: the File has not been updated into the Service files due to errors. Example 2: The job is currently in progress with the Technicians. The valid status used in this function is established in Control File TMSWS/WSM006. |
|
Mandatory entry required |
The fields cannot be left blank. The model and serial number or the job number must be scanned/entered. |
|
Invalid entry combination |
An entry of the Model and Job number is not allowed. Use the Model/Serial number combination or just the job number. |
|
Model number not found |
The Model number scanned/entered does not exist on the Model Masterfile. Check and add to the Model Masterfile if necessary and retry. |
|
Model not found |
The model/serial number combination that was scanned/entered does not exist. Check the model and serial number and retry. |
|
Model number can not be blank. |
Only the Serial number has been scanned/entered. A combination of Model and Serial number is required. |
