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Pending exceptions

Customer Pending Exceptions Maintenance program is used to add temporary and/or permanent exceptions by pending reason for an individual customer.  Changes and deletions to the exceptions are also made here.

Permanent exceptions for example can be setup for large stores that should never have orders pending for overdue accounts.  A temporary exception can be established for a one off condition only and removed when this condition is no longer valid.

  1. In the menu, expand Base Modules > Distribution > Order Processing & Billing > Pending > General and double-click Cust Pending Exceptions Maint. DSE027 Pending Exceptions Entry/Maintenance selection panel appears.
  2. Take one of the following actions.
 If you want to… Then…
Add a customer pending exception,
  1. Click Add. DSE027 Pending Exceptions Entry/Maintenance panel appears. 
  2. Enter the reason code why the selected customer is to be excluded in the pending check routine.
    Note For temporary exceptions enter the reason code in the Temporary exceptions column and for permanent exceptions use the Permanent exceptions column.  
  3. Click OK to save the new exception.
Maintain customer pending exception
  1. Select the customer and click OK.
  2. Maintain the exception reason codes as necessary.
  3. Click OK to save the changes.
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