The Returns Registration and Loading program creates a return to customer (RTC) order as a direct to invoice with a status ‘S’. A new panel displays to enter a container number and the returns panel then forces all return to customer items to this container. Once the return entry is complete the RTC order changes from status ‘S’ to status ‘D’. After the container is processed it triggers the invoice and label print for dispatch. In addition, freight charges can be included in the return to customer invoice and there is an exception table by billing number where returns are permitted without an RA.
The error message displayed in the line detail panel appears after entry of the first ISBN found not to be part of the original RA. When you select function RTC to open a new container, the most recent RTC containers default.
The Returns Receiving sub file will show the scanned quantity for items to be returned to customer, while we don’t actually receipt the stock in at all, it allows the operators to see how many units were already processed. As many units of the same item may be scattered in a returns carton, they need to confirm how many were already entered. The RTC quantity entered/scanned still does not affect the total received quantity and does not get written to the w/h receipts file. The RTC quantity will still appear on the generated RTC transaction related to the claim/return.
- In the menu, expand Base Modules > Distribution > Inventory Management > Warehouse Management > Warehouse Control > Returns > Returns and double-click WH Returns Receiving. DSE121 Returns Registration and Loading header panel appears.
- Enter the header information, as necessary and click OK.
- Select the item which is to be returned to customer and click function RTC.
- The following information is displayed.
| Field | Description |
| R/A no | Return authorisation number against which returns are to be sent back to the customer. All fields other than container number are defaulted from previous panel. |
| CR no | This is customer reference number for the selected claim items are to be taken on container. |
| Customer | This is name of the customer to which items are to be sent back. |
| W/H | Name of the warehouse where items are currently residing. |
| Contanr | This is container number where returned stock is to be kept to putaway into the return to customer location. |
- Enter the container number and click OK to confirm. A return to order is generated and goes into the order category setup for customer returns. Pick and confirm the order as normal order.
