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  11. Subs transaction inquiry

Subs transaction inquiry

This process allows you to view all the past activities for the selected subscriptions list. It also gives the option to  reverse a transaction and cancel the subscription order or reverse and re-invoice.

The reversing logic allows you to select one process number for reversal. All the items on the subscription order for the selected process number will be reversed.

View subs order activities & reverse last action

  1. In the menu, expand Publishing Modules > Subscriptions Management > Subs Release/Renewal and then double-click Subs Renewal by Customer. SMO040 Subscriptions Renewal by Customer selection panel appears.
  2. Enter the customer number and any of the selection as required.
  3. Click OK to confirm. SMO040A Subscription Renewal by Customer main panel appears.
  4. Select the subscription list to be renewed and click option Subs ord activity. SMW025 Subscription Transaction Inquiry panel appears listing all the activities.
  5. Select the last activity and click option Reverse. SMW025 Subscription Reversal Confirmation panel appears. Reversal options are displayed.

The following options are available depending on the last subs activity type.

  • 1= Reverse transaction & cancel subs order (initial, renewal) 
  • 2= Reverse transaction & re-invoice (inital, renewal, product rls)
  • 3= Reverse transaction only (product rls) 
  1. Select the appropriate reversal option and click OK to begin the reversal process,.

The reversing process will reverse the selected transactions based on transaction status.

  • For C or I status, credit will be generated and any backorders from original order will be cancelled. The generated credit will be linked to the subscription and show in the Subscription Transaction inquiry.
  • For E, P or K status, the order will be rejected.

If ‘Cancel subs order’ option is selected, it will change the subs order status to Cancelled (status defined on TMSSM/SMW025-C). For renewal invoices, it will reset next renewal date to previous renewal date. 
                                                                      
If ‘Re-invoice’ option is selected, it will create a new transaction from the selected transaction and let user override to correct to new price. 

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