Claims Entry & Maintenance allows addition & maintenance of claims in the claims system as well as credit reversal processing. Maintenance on an item is not allowed if it has already been received. Claims can be allocated to either a picking slip number or an invoice number. This module is integrated with Accounts Receivable as well as Order entry program. The claim price, tax and cost is based from the allocated invoice as per the claim/invoice ratio.
Contents
- 0.1 Claim formats
- 0.2 Claims for digital products
- 0.3 Claim allocation to multiple invoices
- 0.4 Add a new claim entry
- 0.5 Copy an invoice to a claim
- 0.6 Copy an invoice by document number
- 0.7 Select an invoice according to customer number
- 0.8 Maintain a suspended claim
- 0.9 Process a credit reversal
- 0.10 Process a claim for digital items
- 1
Claim formats
There are three different Claim formats. The format most appropriate to your company can be nominated as a parameter in the menu option. Iptor IP1 consultants will discuss these requirements and set up the parameters as required.
In the following table each field in Header is marked as Format 1, and Format 1, 2 or A for the Detail, then panel 1, 2, 3 or 4 then positions on that panel.
In the Header the fields are displayed down the panel, and in the Line detail the fields are displayed across the panel.
View Claim header & detail formats|
Header Field ID |
Header Format 1 |
Line details Field ID |
Line details Format 1 |
Line details Format 2 |
Line details Format A |
| Perd | 1.1.1 | ISBN | 1.1 | 1.1 | 1.1 |
| Claim ref. no | 1.1.2 | Title | |||
| Pn | 1.1.3 | Claim qty | 1.2 | 1.2 | |
| Dn | 1.1.4 | Auth qty | 1.3 | 1.3 | 1.3 |
| Cur | 1.1.5 | Receipt qty | 1.4 | 1.4 | 1.4 |
| Bill | 1.2.1 | Rt | 1.5 | 1.5 | 1.5 |
| Address | 1.2.2 & 1.3 – 1.7 | Price | 1.6 | 1.7 | 1.6 |
| Cust | 1.8.1 | Disc | 1.7 | 1.8 | 1.7 |
| Address | 1.9-1.13 | Orig doc# | 1.8 | 1.6 | 1.8 |
| Claim status | 1.14 | ||||
| Customer claim no | 1.15 | ||||
| Claim date | 1.16.1 | ISBN | 2.1 | 2.1 | 2.1 |
| Claim expiry | 1.16.2 | TOS | 2.2 | 2.2 | 2.2 |
| Returns Auth no | 1.17 | Rep | 2.3 | 2.3 | 2.3 |
| Allocation to invoice | 1.18.1 | Tax flag | 2.4 | 2.4 | 2.4 |
| Age date | 1.18.2 | Tax rate | 2.5 | 2.5 | 2.5 |
| Orig claim amount | 1.19.1 | UOM | 2.6 | 2.6 | 2.6 |
| Claim amount | 1.19.2 | Reference | 2.7 | 2.7 | 2.7 |
| Claim reason | 1.20 | Total | 2.8 | 2.8 | 2.8 |
| Default return code | 1.21 | ||||
| Header reference | 2.1 | Title | 3.1 | 3.1 | 3.1 |
| Payment terms code | 2.2 | Lno | 3.2 | 3.2 | 3.2 |
| Docs received | 2.3 | ||||
| Prt cover sheet | 2.4.1 | Author | 4.1 | 4.1 | 4.1 |
| Prt rtns auth | 2.4.2 | Allw | 4.2 | 4.2 | 4.2 |
| Prt Letter/Lttr code | 2.5 | Allw amt | 4.3 | 4.3 | 4.3 |
| Claim registration date | 2.6.1 | ||||
| App/Rej date | 2.6.2 | ||||
| Customer ref date | 2.7 | ||||
| Number of cartons | 2.8 | ||||
| Discount o/ride | 2.9 | ||||
| Immediate document prt | 2.10 | ||||
| Freight charge/basis/rate | 2.11 | ||||
| Source of order | 2.12 | ||||
| Sales rep code | 2.13 | ||||
| Warehouse | 2.14 | ||||
| Tax exemption number | 2.15 | ||||
| Special instructions | 2.16 – 2.17 | ||||
| Type of sale | 2.18 | ||||
| Sent appr date | 3.1 | ||||
| Provision date | 3.2 | ||||
| Carrier | 3.3 | ||||
| Proof of delivery | 3.4 | ||||
| Our reference | 3.5 | ||||
| Label no from | 3.6 | ||||
| Label no to | 3.7 |
The following control files are used when a user exits the Claims entry panel, requesting confirmation of the exit.
TMSDS/CFM-MSG – Generic confirm panel messages.
TMSDS/CFM-PGM – Programs that call the confirm panel program.
Claims for digital products
Completion of claims for digital products (identified by stock item flag of ‘D’ in the Title masterfile) will be allowed without the physical receipt as there will be no actual physical returns for digital products. IP1 will send an advice to DPD that the sales order has been credited to stop the downloading of the product.
Access code for a digital item should be returned if return reason is set to update stock as per control file TMSDS/TR-RSN. If return reason is set to write off, then the credit will be given by the authorised quantity and the stock will be written off after crediting.
Claim allocation to multiple invoices
A single credit claim can now split the A/R allocation to multiple invoices specified on the claim detail. This is useful for distributors who may submit a single claim against multiple invoices. Control file TMSAR/CL-SPLAR determines which claims will split AR allocation. If there is no invoice number allocated on the claim header and the CC-Type for customer on the claim matches what’s in the control file then the system will create additional offset journals to the relevant invoices from the claim detail lines. The journal types for the offset journals created must be specified in TMSAR/CL-SPLAR.
Add a new claim entry
Copy an invoice to a claim
Copy an invoice by document number
Select an invoice according to customer number
Maintain a suspended claim
Process a credit reversal
Process a claim for digital items
